Privacy Notice

OMAX TELECOM PRIVACY NOTICE

Last Updated: October 2024
Version: 1.37

Company Details:

  • Legal Name: OMAX GROUP LTD
  • Registration: Incorporated in England & Wales
  • Company Number: 16125244
  • Registered Office: 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ
  • Operating Brand: OMAX TELECOM

Contact Information:
For privacy-related inquiries, please contact:

1. INTRODUCTION

OMAX GROUP LTD, operating under the brand OMAX TELECOM (hereafter “OMAX TELECOM,” “we,” “us,” or “our”), understands the importance of privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, process, and protect your personal data when you use our website, services, or interact with us for any matter.

In this Privacy Notice:

  • The words “our,” “us,” “we,” and “OMAX TELECOM” refer to OMAX GROUP LTD, its affiliates, subsidiaries, and employees.
  • The words “your” and “you” refer to the individual visiting our website, using our services, or representing a company or entity.

This Privacy Notice applies to:

  • Our publicly accessible websites and customer portals (collectively, the “Website”).
  • Recruitment processes (“Job Applications”).
  • The delivery of our telecommunications services, including but not limited to SMS services, IoT connectivity, and travel SIM solutions (“Services”).
  • Interactions with business contacts, including representatives of customers, suppliers, and partners (“Business Contacts”).

2. WHO ARE WE?

OMAX TELECOM is a leading provider of telecommunications services, including:

  • Messaging Services: SMS services, SMS API integration, and One-Time Password (OTP) API.
  • Network Services: HLR Lookup, IoT SIM cards, and IoT eSIM solutions.
  • Travel Connectivity: Travel SIM cards and travel eSIM solutions.
  • Enterprise Solutions: White-label platforms and enterprise mobile connectivity solutions.

As a telecommunications provider, OMAX TELECOM acts as a data controller when processing personal data to deliver our services. We ensure that all data processing activities comply with applicable UK and international telecommunications regulations, including the General Data Protection Regulation (GDPR).

3. SCOPE OF THIS PRIVACY NOTICE

This Privacy Notice outlines:

  • The types of personal data we collect.
  • The purposes for which we process your data.
  • The legal bases for processing.
  • Your rights as a data subject.

For detailed information on specific processing activities, please refer to the relevant sections below.

4. WHAT PERSONAL DATA DO WE COLLECT AND WHY?

A. Website

When you use our Website, we collect personal data to enhance your experience and provide our services. This includes:

Information Provided Voluntarily

  • Name and job title.
  • Company or organization.
  • Contact information (email address, phone number).
  • Demographic information (postcode, preferences, interests).
  • Information relevant to fulfilling our services.

Information Collected Automatically

  • IP address, device type, unique device identification number, browser type, and broad geographic location.
  • Interaction data (pages accessed, links clicked).

We use this information for:

  • Responding to your inquiries.
  • Administering your self-service account (e.g., myOMAX portal).
  • Improving our Website and user experience.

Lawful Basis: Legitimate interest, performance of a contract, or consent.

B. Recruitment Process

If you apply for a role at OMAX TELECOM, we collect:

  • Identification and contact details (name, address, email, phone number).
  • Employment history and qualifications.
  • References and background information.

We may also collect sensitive personal data (e.g., racial/ethnic origin, health information) only where necessary and with your explicit consent.

Lawful Basis: Legitimate interest, legal obligation, or consent.

C. Services

When providing our Services, we may process:

  • End-user data: Content of SMS/voice messages, call detail records (CDRs), and device identifiers.
  • Customer data: Contact information, billing details, and support data.

We use this data to:

  • Route international communications.
  • Prevent and detect telecommunications fraud.
  • Manage billing and customer relationships.

Lawful Basis: Legitimate interest, performance of a contract, or legal obligation.

D. Business Contacts

We collect and process personal data of business contacts, including:

  • Name, email address, phone number, job title, and company details.
  • Marketing and contact preferences.

We use this data to:

  • Manage customer relationships.
  • Send marketing communications (with consent).
  • Ensure office access management and security.

Lawful Basis: Legitimate interest or consent.

5. HOW DO WE SHARE YOUR DATA?

We do not share your data with third parties unless:

  • It is necessary to provide our Services (e.g., network operators, connectivity providers).
  • Required by law (e.g., compliance with legal requests).
  • Involved in a business transfer (e.g., merger, acquisition).

We ensure that all third parties comply with data protection laws and provide adequate safeguards for international data transfers.

6. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice or as required by law. When data is no longer needed, we securely delete or anonymize it.

7. DATA SECURITY

We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or theft. However, no system is completely secure, and we cannot guarantee absolute security.

8. YOUR RIGHTS

You have the following rights regarding your personal data:

  • Access: Request a copy of your data.
  • Correction: Update or correct inaccurate data.
  • Deletion: Request deletion of your data.
  • Restriction: Limit the processing of your data.
  • Objection: Object to processing based on legitimate interests.
  • Data Portability: Request transfer of your data to another controller.

To exercise these rights, contact us at moc.moceletxamoobfsctd@ycavirp.

9. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time. Any changes will be posted on our Website with the updated “Last Updated” date. If changes are material, we will notify you via email or other reasonable means.

10. HOW TO CONTACT US

For privacy-related inquiries or to exercise your rights, please contact:

If you believe we have infringed your privacy rights, you may lodge a complaint with the UK Information Commissioner’s Office (ICO):

OMAX TELECOM is committed to protecting your privacy and ensuring compliance with all applicable data protection laws.

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